Shipping & Returns

UK & Eire shipping charges:

  • FREE Northern Ireland, Republic of Ireland and UK shipping on most orders over £125
  • Orders under £125 and Secondhand are £8.95
  • Small items, effects pedals and pickups under £125 cost £4 to post.
  • Saturday delivery is available for £15 for all orders to Northern Ireland, Republic of Ireland and UK

International shipping charges:

  • Carriage for all guitars & amps up to 20kg to France, Germany, Luxembourg £15
  • Carriage for all guitars & amps up to 20kg to Finland, Italy, Poland, Spain, Sweden £20
  • Carriage for all guitars & amps up to 20kg to Belgium, Netherlands £25
  • Carriage for all guitars & amps up to 20kg to Austria, Denmark £30
  • Carriage for all guitars & amps up to 20kg to Czech Republic £39
  • Carriage for all guitars & amps up to 20kg to Croatia, Estonia, Hungary, Portugal, Slovakia, Slovenia £40
  • Carriage for all guitars & amps up to 20kg to Switzerland £45
  • Carriage for all guitars & amps up to 20kg to Bulgaria, Latvia, Lithuania, Romania £55
  • Carriage for all guitars & amps up to 20kg to Norway £80
  • Carriage for all guitars & amps up to 20kg to UAE £175
  • Carriage for all guitars & amps up to 20kg to Australia £200
  • Carriage for all guitars & amps up to 20kg to Greece is either Air service which takes 3-4 days and costs £150, or Road service which takes around 10 days and costs £55
  • Carriage to USA for all guitars is £100
  • Please call or email for delivery charges on items over 20kg

Service:

  • All guitars are set up before despatch. Please tell us when you order if you have any special requirements.

Mail Order Returns:

  • Products may be returned within 14 calendar days of receipt provided they are returned in as new condition with all packaging intact. A returns number will be automatically generated when the Cancel Order/Initiate Return option is selected. You are responsible for all return carriage costs. Typically these would be £5 for a small package within the UK, £20 for a small amp or guitar within the UK and in excess of £40 for a large item within the UK. International costs are listed on this site and may be used as a guide.
  • Defective products will be collected and repaired / replaced free of charge within 28 days of delivery. After 28 days it is your responsibility to return the goods to us for repair under the manufacturer’s warranty.
  • Any shortages or damage must be reported to us within 24 hours or on the next working day from the delivery date.

VAT:

  • All prices on this website are inclusive of VAT

Payments Taken

Finance is also available via V12 Finance.