Return & Refund Policy
- Mail Order Refunds
We will refund you without undue delay using the same means of payment as you used for the initial transaction, not later than:
(a) 14 days after the day we receive back from you any goods supplied, or(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods.
- Products may be returned within 14 calendar days of receipt provided they are returned in as new condition with all packaging intact. A returns number will be automatically generated when the Cancel Order/Initiate Return option is selected. You are responsible for all return carriage costs. Typically these would be £5 for a small package within the UK, £20 for a small amp or guitar within the UK and in excess of £40 for a large item within the UK. International costs are listed on this site and may be used as a guide.
- Defective products will be collected and repaired / replaced free of charge within 28 days of delivery. After 28 days it is your responsibility to return the goods to us for repair under the manufacturer’s warranty.
- Any shortages or damage must be reported to us within 24 hours or on the next working day from the delivery date.