Terms & Conditions

Terms & Conditions

The following terms apply to online and distance selling purchases only.

This website is owned and operated by Coda Music UK Limited, a company registered in England.

Company Registration Number. 04002764

VAT Registration Number: 750995301

These terms and conditions apply to all users of this website/service (henceforth referred as "you"), and are upheld at all times by Coda Music UK Limited (henceforth referred as "we"). By using this website you agree to the terms as set out in this document, if you do not agree to any of these terms, please do not use this website.

All goods and services are sold in accordance with the UK Consumer Rights Act (2015) and the UK Consumer Contracts Regulations. The purpose of this legislation is to ensure that the consumer is given clear and accurate information about the goods and services supplied by the retailer.

Use of this website constitutes acceptance of the terms and conditions laid out on this page.

Purchase of Goods

All orders made by you through www.coda-music.com are subject to acceptance by us. In the circumstance we refuse your order, we cannot be held liable to any party.

After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an automated acknowledgement and is not an acceptance of your order.

Order acceptance and the completion of the contract between you the customer and Coda Music UK Limited will take place at the point of order dispatch, unless we have notified you otherwise, or you have cancelled your order in accordance with the terms set out in the section Cancellations and Returns.

If we do not accept an order, a full refund will be processed.

Delivery of Goods

If you order an item that is in stock we will endeavour to dispatch the goods as soon as possible, usually between one and two days excluding Sundays and public holidays

Delivery to an Alternative Address

Orders to a delivery address other than the cardholder's billing address can be processed if the customer has been authenticated using 3D authentication. We reserve the right to deliver only to the cardholder's billing address.

Orders purchased via PayPal can only be shipped to confirmed addresses.

Orders purchased through one of our Finance/ Credit partners can only be shipped to the address used during the credit application process.

Cost of Delivery (UK)

Shipping charges will be automatically calculated in your shopping basket.

.We reserve the right to charge additional delivery charges if a consignment is returned to us due to a refusal of delivery at your address.

Cost of Delivery (EU and International Export Orders)

The correct shipping charges will be automatically calculated in your shopping basket The courier will collect relevant import costs directly from you during the shipping process. These costs normally constitute local VAT and any import duties. All import duties and taxes are the responsibility of the customer. Refusal or delay to pay these fees may result in delays to your order’s arrival  and ultimately to it being returned to us. Additional charges will be incurred by refusal to take delivery.

We can ship to most countries in the world. New items will be sold without 20% UK VAT (Value Added Tax) but you as the customer are liable for all import duties and taxes levied in the delivery territory, these fees will be collected directly from you by the courier.

Cost of Returns

If you change your mind about your order, you can cancel your order and return your purchase for a full refund subject to the section below “Cancellation and Returns Policy”. We must receive confirmation of your intention to return the goods within 14 days of you taking delivery of the goods. Goods must be returned in original condition within 14 days of you informing us of your intention to cancel the order and return the goods.

If you wish to exercise your right to cancel your online order within the first 14 days of receipt, the risk and cost of returning the goods to us shall be accepted by you unless you have notified us that the goods have arrived damaged or faulty and this has been verified by Coda Music UK Limited.

Damaged Goods

Any damage to goods incurred in transit must be reported within 48 hours of delivery. In this event, we will confirm the damage and if a claim is found valid, will collect the goods from you at no charge. A full replacement will be offered, or a full refund if goods are no longer in stock. We reserve the right to request photographic evidence to verify damage claims. We cannot be held responsible for damages caused by shipping or negligence if reported after 48 hours of the goods being delivered.

Ownership & Responsibility

Legal ownership of the goods ordered is passed to you at the point of delivery. From this point, you are responsible for the safekeeping and correct use of all goods. We will not be responsible for any damage or fault arising from incorrect storage or use. The validity and conditions of any refund/return will be affected by any damage considered to be caused through misuse or neglect, following our appraisal and assessment.

Consumer Rights

The UK Consumer Rights Act 2015 protects the legal right of UK customers to reject goods that are of unsatisfactory quality, unfit for purpose, or not as described for 30 days after the date of delivery. Goods rejected under this act are eligible for a full refund.

Cancellations and Returns Policy

Under the conditions outlined in the UK Consumer Contracts Regulations Coda Music UK Limited operates a 14 day cancellation period for products that are still in their original condition. This allows UK customers to cancel their order up to 14 days after receipt of their goods. If you wish to cancel your order during this 14-day period, please notify us for a returns authorisation in writing by email.

The right to return goods to us does NOT apply in the following situations:

Special Orders - Any order which has been specified or customized to the customers specifications. This also includes any item which is not typically stocked by Coda Music UK Limited and has been ordered in at the request of the customer.

Health and Safety - any product that has come in contact with a customer's ear or mouth, such as microphones, headphones, earphones or product with a mouthpiece that have been used or where the hygienic seal has been breached, removed or broken.

Software, Media and CDs - where the packaging has been unsealed (unless the product is faulty) and copyright policies apply, any product registered via digital or physical means becomes immediately exempt for any returns.

If you wish to exercise your right to cancel your contract within the cancellation period, you should return the goods to us within 14 days of confirming your intention to cancel and take reasonable care in doing so as detailed in the UK Consumer Contracts Regulations. The risk and cost of returning the goods to us shall be accepted by you unless you have notified Coda Music UK Limited that the goods have arrived damaged or faulty and this has been verified. If goods are not returned within this period, we will assume that you have withdrawn your request to cancel.

As outlined in the UK Consumer Contracts Regulations, failure to return items in their original condition will result in deductions from your refund or refusal of a return. As a result, we may make deductions to your refund for any diminution in value of the returned goods where the handling of goods has "gone beyond the sort of handling that might reasonably be allowed in a store".

Upon cancellation of the contract we will credit your account with a full refund for the goods. Refunds are processed not later than 14 days after Coda Music UK Limited takes receipt of the cancelled goods or confirmation that the goods have been returned, such as a tracking number and details of the courier used to return the goods. If you do not return the goods or do not pay the costs of delivery to us, we shall be entitled to deduct the direct cost of recovering the goods from the amount of the refund.

The right to cancel does not apply to orders delivered outside of the United Kingdom.

Under the Consumer Rights Act, UK customers have a legal right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund. This right is limited to 30 days from the date you receive your goods.